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Since the development of networked alarms, various forms of application and inherent patterns have been derived based on geographical differences and the unremitting efforts of the industry. Whether it is a central platform backed by a property company or a networked alarm service center based on security companies, whether it is based on the same bureaux as the bureau 110 or whether there is an alarm between the own police platform and the bureau platform. center. The use of networked alarms should be based on the networking customer needs as the fundamental goal. Only in this way can the development be fundamental. If we do not meet the basic needs of networked customers, network alarm survival will have no roots, then talk about development, and in the face of changing customer awareness of the ever-changing and internal competition in the industry led to the development of networked alarm can not be ordered and healthy development. I think the network alarm management must solve the following problems.
First, the establishment of a department
The establishment of a networked alarm center must follow the operating principles of air defense + technical defense, and the two inputs should be balanced. Civil Defence refers to on-site police inspectors who deal with police situations such as patrols, police teams, security departments, general departments, and damage control departments. It is mainly based on the needs and awareness of customers in different regions. For example, local security is in poor condition. Theft, robbery and other public security cases often occur. It is necessary not only to set up police and police departments, but also to establish patrols and patrols. The patrols and other departments strengthened the local potential customers' dependence on networked alarms. In particular, places such as factories and pastures where burglar alarm devices cannot be installed must use special geography and topography and set up a special security department based on customer needs, and use civil defense to address their needs. Under such conditions, they must be based on registered security companies. Implementation. Technical defense is the software, hardware operation, maintenance, construction, and security system of the technical department, the alarm center, the engineering department, and the quality inspection department that play a safeguard role for the entire networked alarm operation. Technical defense is the basis and core of networked alarms. The establishment of departments is mainly based on customer needs. Whether it is the failure or instability of the front-end equipment, or the imperfections of the central platform, functional defects, etc., the occurrence of false negatives or false positives is more likely to occur without alarm. Once this happens, the civil air defense is like a virtual one. If the established center has its own R&D team, it must repeatedly improve and test its own software and hardware. The built center is only an integrator, and no R&D team is required to set up a technical department to select, test, and analyze customer needs for security and alarm products of all kinds in China's security market. Carefully sift through numerous alarm manufacturers and alarm software companies. . Find out the alarm software and equipment that suit the local climate, cultural needs and customs.
The second is the construction of the project. The construction process and implementation of the project is the fundamental guarantee for the product to maximize its effectiveness. Many of the theft cases to date have been stolen cases caused by construction errors of the engineering staff. All engineering departments must have a Skilled, thoughtful, and adaptable to any construction environment.
The most important thing is the marketing department, which can also be called the business department. It is essential for the development of networked alarm services.
Second, the responsibility process
As with other industries, after the various departments of the networked alarm are established, they must issue corresponding duties, which are mainly divided into departmental duties and job responsibilities of personnel. The formulation of responsibilities will eliminate the responsibilities between the various departments and personnel, and it can clearly divide the responsibilities when an accident occurs. The main responsibilities of the patrols are detailed and quantified from receiving alarms, dispatching officers, and policing officers to quantifying and quantifying one by one according to different local customers. The establishment of patrol squadrons, patrol teams, patrol squads, etc. The division of responsibilities, such as manager responsibilities, patrol captain duties, captain responsibilities, patrolling team responsibilities. The main responsibilities of the Department of Security are divided into such factors as the security area, the nature of work, and the security authority, such as the duties of the manager of the security department, the duties of the team leader, the duties of the team members, and so on. This analogously responds to the duties of the manager of the police center, the duties of the director, the duties of the incoming police officer, the duties of the monitor, and the duties of night work. Engineering manager responsibilities, engineer responsibilities, construction responsibilities, project team leader responsibilities, programmers responsibilities. Responsibility for technical department manager duties, technicians' responsibilities, and technical grades. R&D department manager duties, marketing department manager duties, general department manager duties, financial department manager duties, and purchasing department duties.
The process is the bridge and link for communication and coordination among various departments of the operation networked alarm, and it is also the exact implementation method to ensure the smooth operation of the networked alarms. Avoid over-reliance on the personnel's ability to adapt at random while working. Because there are many unknown events and development trends when it comes to networked alarms, such as: the process of handling the policemen's daily work, the procedures for the failure of orders, the handling of the police (piracy, police, fire, etc.), and power-off information processing. Process, trial police process, information processing process, customer phone visit process, 110 transfer police process, arm and disarm anti-telephone alert process, repair process flow, police dispatch process, police intelligence verification process, remote monitoring and registration process. The problems faced by patrolling players are manifold, but it is necessary and effective to formulate a corresponding process. For example: the police process, inspection process, ATM inspection process, alarm process. Because there is a great controversy over the issue of law enforcement power in the networked alarm industry, improper handling of the police situation will bring a lot of civil disputes to the networked alarm industry. What is even worse is criminal liability. Take a simple patrol process to divide it into a fight incident handling process, a theft handling process, a robbery handling process, a theft loss processing process, a theft loss-free processing process, and other patrolling alarm handling processes ( Including fire, running water, traffic accidents, etc.). Engineering department's installation and construction process, maintenance process, maintenance process, programming process, training user operation and use process, and the central network of mapping process, picking out the library into the library process, acceptance process, false report analysis process, new equipment testing process, etc. Wait. The product development process, function testing process, and software development process of the technical department. Marketing department's visit process, publicity process, customer registration process, telephone visit process, site survey process, quotation process, cartographic process, feedback process, and fee collection process. Such detailed processes and responsibilities will surely make our networked alarm work more efficient, and the nature of the networked alarm will not change due to changes in human nature.
Daily intraday patrols from 23:00 to 6:00 in the urban area; fill out the inspection card This card confirms whether the patrol arrives to confirm the presence or absence of abnormal conditions, whether there are suspicious persons to check if the doors and windows of the user are closed or not, and whether there are traces of being smashed; The notice center issued an inspection card to fill in the inspection card issuance form.
Third, rules and regulations
Regulations, incentives, and penalties are the hard targets and bottom lines for operating networked alarm services. Any department and personnel are not allowed to comply with and enforce conditions unconditionally. When job responsibilities and personnel establishment are established and established, rules and regulations are effective measures and methods that restrict employee behavior. For the online alarm industry, rules and regulations are the foundation for development and progress. Many regions and cities are familiar with networked alarms, and some are unfamiliar. In any case, the rules and regulations of a good networked alarm company are to create the image and development of the industry in the local area. As far as the police force is concerned, the detailed rules and regulations can establish a good networked alarm service image and style, and make networking services more deeply rooted. Corresponding alarm center rules and regulations, rules and regulations of the Ministry of Engineering, rules and regulations of the Ministry of Security, rules and regulations of the technical department, and so on. It must be meticulous and meticulous.
Fourth, supervision norms
Whether in the form of a quality inspection department or an assessment team, the inspection department must perform its basic duties of self-examination and self-correction in any form. That is, it regulates and corrects various internal behaviors of the online alarm operation company. Its starting point is the user of the network. Security needs. Because of the special nature of the networked alarm industry, nothing is the work nature of the work, so that networked users can't continue their network time. If there are no cases or accidents within a year, online users may not feel the superiority of networked alarms, or feel that they are not very useful. It is especially important to increase the security and dependence of networked users.
As the saying goes: "It is easy to fight the country and it is difficult to defend the country." This is the truth. Establishing a sound supervision mechanism is an imperative trend. The code of conduct of all departments is listed in the performance appraisal. For example, the receiving center must formulate the supervision and assessment methods for the daily work contents, and whether the disarming and disarming reminders are timely, whether the various alarm conditions are handled according to the flow, and whether the instruction is issued within the specified time. Whether or not to make a phone call is standardized. Other departments, such as whether the construction of the Engineering Department is standardized, whether there are barbaric construction, maintenance rate and repair rate, whether the installation period exceeds the time limit, whether the networking confirmation form is complete, whether the communication with the user is timely, whether the user enters the customer's house to replace the shoe covers, etc. And so on, is the time of the police's dispatch of the police within the prescribed time limit, whether the issuance of the inspection card is timely, whether it is standardized when dealing with the situation of the police, and whether the clothes and equipment are complete when attendance. Any department must unconditionally accept the supervision of the supervision team and the assessment team, and the responsibility for the content of the work should be as large as the personal hygiene and behavior should be included in the entire supervision mechanism. There can be no situation in which each department is fighting each other, and each team must be in a position to fight against it. This requires our supervisory departments to crack down on and rectify this kind of behavior. In this way, the networked alarm can be put on the track of healthy operations and its foundation can be sustained.
Author: Liaoning Guangda Security Service Co., Ltd.
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What issues must be solved for networked alarm operations management
The networked alarming storm took more than 20 years to support the changes and improvements in addition to the networked alarm equipment and platforms. It is the internal management that accumulates over time and is derived from the different humanities and geographical characteristics of different regions. A new model of networked alarm operation management with local characteristics.