The complaint rate of online shopping furniture has shown a trend of increasing year by year. The author suggests that there are many problems with online shopping furniture. Consumers should remember to "think twice before buying".

According to the relevant person in charge of the Consumer Association, photos are inconsistent with the real thing, transportation and after-sales are not guaranteed, and counterfeit designer furniture products have become the main problem of online shopping furniture complaints. Therefore, while consumers enjoy the convenience of online shopping, they also bear a variety of risks. Furniture is not a fast-moving consumer, often expensive, and the update cycle is relatively slow. Once the unsatisfactory product is purchased, it becomes “useless, abandoned”. It’s a pity that the "chicken ribs". Moreover, if there is a quality or service dispute in online shopping furniture, the merchant will often shirk its responsibility and find an excuse not to fulfill the return obligation. And the various cumbersome processes of returning goods, consumers are afraid of trouble and are unwilling to pay for the logistics costs of returning, most consumers can only give up the return. Therefore, consumers must look at the various problems in online shopping furniture, and must consider clearly before placing an order.

Question 1: Low price temptation, it is fake and shoddy furniture

Consumers Ms. Lin saw the price of the branded sofas of the Dynasty furniture on a website pop-up window very cheap years ago. A brand-name leather sofa that sells for 10,000 yuan in the mall, for only 4,500 yuan online, such a large price gap Ms. Lin can't help but be heartbroken. Just because Ms. Lin’s newly renovated house needs to add a sofa, Ms. Lin has the urge to buy.

However, Ms. Lin is surprised by the low price, but also strange. After all, e-commerce management is not standardized, and it is difficult to maintain consumer rights disputes. Therefore, cautiously, Ms. Lin and the Taobao store's customer service contact, detailed consultation on whether the quality of the product is guaranteed, etc., Taobao shop customer service tone affirmatively said, "Absolutely authentic, high quality, we do not need online shop Bear the decoration fee and rent of the store, so the price is cheaper than the physical store, and we are currently engaged in the anniversary promotion, you have to place an order quickly, the supply is limited."

As a result, Ms. Lin did not hesitate to place an order. A week later, Ms. Lin received the sofa and opened the package. Ms. Lin shouted and was deceived. The sofa exudes a strong pungent smell of oil. The leather touch is not the feel of the leather, and the color is obviously not in line with the Internet. Ms. Lin carefully inquired that the sofa she bought was a fake, and the genuine price was not much higher than the counterfeit. This time I really picked the sesame and lost the watermelon.

Ms. Lin made a complaint to the seller, but the seller refused to take responsibility for the matter. Ms. Lin had to continue to seek complaints from relevant departments.

According to industry insiders, high imitation counterfeit products of famous brand furniture are used because they cut corners in the production process and the materials are shoddy. The production cost is often much lower than that of genuine furniture. Therefore, the price of e-commerce platform is often as low as 50% or more of genuine products. More, low prices can be described as the biggest selling point of online shopping furniture. Behind the huge discounts, it is often the truth of counterfeiting, consumers should beware of the low price trap of online shopping furniture.

Question 2: Return and exchange is cumbersome, and after-sales service is difficult to guarantee

Mr. Gao, a consumer who lives in Liaoning, recently bought a set of solid wood bedside tables on the Internet. Upon arrival, he found that the bedside table exudes a sultry furniture paint smell. Mr. Gao contacted the seller through Ali Wangwang to consult on this issue. The seller said that when the new goods are out of the warehouse, it will inevitably have some paint smell, and it will be fine in a few days.

However, a month passed, and the smell of the sultry paint was still there, pervading the room. Mr. Gao once again contacted the seller. The seller said that he could exchange the goods, but he could not return the goods because it had passed the one-month return period, and the return shipping cost of the replacement was borne by Mr. Gao. A set of solid wood bedside tables, the freight can be a lot of back and forth, and even if it is changed, it may not really be able to change to no taste. This set of bedside tables is not expensive, the freight is not worth it! Mr. Gao measures this, The decision is still not changed, only to sigh to spend money to buy lessons, and then no longer easy to buy furniture online. Because of the fear that the strong paint smell will affect his health, Mr. Gao is no longer using the bedside table.

Furniture is originally a bulky cargo, and the cost of transportation back and forth is high, and it may cause damage during the transportation process. The various non-standard operations of the e-commerce platform make the return procedure for consumers more complicated. In addition, the author found that the warranty period for online shopping furniture is usually one year, while the warranty period in the physical store is three years. Furniture is durable goods, and savvy consumers know that the longer the furniture warranty period is, the better.

Question 3: Praise out the praise, praise more quality may not be good

Many consumers will regard the product's favorable rate as an important reference factor in online shopping. The praise is more representative of the product reputation, which means that the product quality and service are good. In particular, some reviews that use the product for a while are often more convincing and more sensible to the consumer.

However, with so much praise, it is very likely that the seller hired someone to brush it out. According to industry insiders, many online merchants usually buy a Taobao store with good sales, and then hire someone to brush up the evaluation. The furniture shop is diamond-grade, the number of transactions is very small, and the transaction time is relatively scattered. The product evaluation is concentrated in a certain period of time. Basically, the users are praised during that time period. Letters, such praises are highly concentrated in certain users for a certain period of time, it is likely that the sellers hired someone to brush out the praise. Then, for products that are all praised, the credibility is even lower.

The author suggests that when shopping online, the evaluation is often more credible. In addition to reading the comments, it depends on the recent transaction records and recent product evaluations. Carefully discern whether the evaluation is credible. You may wish to read a few more product reviews.

Weapons: four tips for online shopping furniture

First, choose a regular reputable furniture website.

Second, first look at the furniture online, then go to the physical store to transfer, compare the product quality of the online store and the physical store, product after-sales, product price, etc.

Third, ask the seller for the product quality test report, and carefully check whether the formaldehyde and heavy metals in the furniture are exceeding the standard.

Fourth, agree with the seller on product quality, delivery, installation, after-sales service and other details and confirm, keep good chat records and other credentials.

Comments: As a new thing, e-commerce has developed in full swing in recent years. However, the development of new things always has a bright future and the road is tortuous. Nowadays, there are still many imperfections in e-commerce, and e-commerce in the home industry is also a road full of mud. For online shopping, perhaps consumers still need to be rational.

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